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Refunds

QB TECHS LLC – Refund Policy

1. Overview

QB TECHS LLC is committed to providing high-quality accounting software products and IT services to all customers. However, due to the digital and license-based nature of our products, our refund process follows specific policies to ensure fairness and protection against unauthorized software usage.

2. Software Products (e.g., QuickBooks Desktop)

Nature of the Product

Accounting software such as QuickBooks Desktop and related license keys are digital products that provide permanent activation rights once issued. Software licenses are volatile and non-retractable—once a license key is activated or registered, it cannot be reused or resold. Due to this permanent nature, refund eligibility is limited to specific conditions, as activation constitutes full product delivery.

Refund Policy and Eligibility

  • Customers are eligible for a 100% refund within 7 calendar days from the date of purchase, provided that the product license has not been activated.

  • Requests made after the 7-day period, or for products that have already been activated, installed, or linked to a user account, are not eligible for a refund.

  • Refunds will not be issued for:

    • Activated or registered license keys

    • Downloaded installer packages that have been used

    • Software purchased through unauthorized resellers

  • If a customer experiences technical issues preventing access or installation, QB TECHS LLC support will first attempt to resolve the issue before processing any refund request.

How to Request a Refund

To initiate a refund request, contact our support team at [email protected] within 7 days of purchase. Please include:

  • Order number and purchase receipt

  • Licensing details

  • Reason for refund request

Eligible refunds will be processed to the original payment method within 7–10 business days after approval.

3. IT Services (Remote, Consultation, and Implementation)

Nature of Services

QB TECHS LLC provides professional IT services including technical support, remote installation, consultation, and system configuration for accounting platforms. These are labor-based services, customized to individual client environments, and therefore cannot always be reversed or refunded once performed.

Refund Policy for Services

  • If service delivery has not yet started, the client may request a full refund within 7 days of payment.

  • Once any part of the service has been rendered (such as remote access, diagnosis, consultation, or partial implementation), a pro-rated refund may be issued based on the unutilized portion of services.

  • Completed services are non-refundable, as professional time and technical resources have already been allocated.

  • Refunds are not applicable for:

    • Delays caused by client unavailability or lack of required system access

    • Third-party software limitations beyond QB TECHS LLC’s control

    • Post-service satisfaction if the delivered work met the outlined technical scope

Cancellations and Adjustments

If a service session must be rescheduled or canceled, clients must notify QB TECHS LLC at least 12 hours in advance. Late cancellations may incur an administrative fee.

4. General Terms

  • QB TECHS LLC reserves the right to approve or reject refund requests based on case evaluation.

  • All refund decisions are made in compliance with company policies and applicable consumer protection laws.

  • Once processed, refunds may take 7–10 business days to reflect in your financial account.

No Refund After Activation – Buyer Acknowledgment

By completing this purchase, the buyer acknowledges and agrees to the following:

  • Software products sold by QB TECHS LLC are digital license keys that, once activated or registered, are non-refundable and non-transferable.

  • Refunds are only available if the license has not been activated and the request is made within 7 days of purchase.

  • Once the license key has been activated, installed, or linked to a user account, the purchase becomes final and no refund or exchange will be issued.

  • By proceeding, the buyer confirms their understanding of these terms and waives any claim to a refund after activation.